What we hear most
Carpet problems we are usually called about
City carpet takes a beating from street grit, close quarters, and constant foot traffic. A good cleaning starts by understanding what is in the pile and why it is there.
- Gray paths from the door to the sofa or desk
- Sidewalk soil and salt residue near entryways
- Coffee, wine, or food marks that reappear after a store-bought spotter
- Matted areas under chairs and along hallways
What a proper cleaning can do
Brighter, more even color across the room
Outcomes vary with how long soil has been present and what has been applied before.
Method chosen for wool, nylon, polyester, or blends
Outcomes vary with how long soil has been present and what has been applied before.
Extra passes where shoes and paws land first
Outcomes vary with how long soil has been present and what has been applied before.
Plain instructions for drying and upkeep
Outcomes vary with how long soil has been present and what has been applied before.
Where we clean
Every visit begins with a walk-through and a written scope, so you know what is included before any equipment comes out.
- Apartment, co-op, and condo bedrooms and living rooms
- Brownstone and townhouse stairs, runners, and landings
- Pre-lease and post-tenancy turnover cleaning
- Office suites, showrooms, and lobby carpeting
What we plan around
- Pile type, backing, and whether the carpet is glued down or stretched
- What caused each mark and how long it has been there
- Whether furniture will be moved or left in place
- Building rules, freight elevator reservations, and certificate of insurance requests
- Airflow in the unit and the time of year
Common questions
What should I do before you arrive?
Clear floors of loose items, point out any problem spots, and let us know about building check-in, elevator timing, and where we can park or unload.
Can you guarantee a stain will disappear?
We would be misleading you if we did. Dye-based marks, old spills, and damage from earlier products can leave a permanent trace. We tell you what is realistic before we start.
When can we walk on the carpet again?
It depends on the carpet, the method used, and how much ventilation the room gets. We give you a realistic window for your space at the end of the visit.
Related services
Stain Treatment
Spot-by-spot work that considers what spilled, what the fiber is, and what has already been tried.
Pet Odor Treatment
Treatment aimed at the source of pet accidents, reaching the pad and backing when needed.
Commercial Carpet Cleaning
Scheduled cleaning for offices and shared spaces, timed to keep your business running.